Support

Support Team

Important!
Only WAH Pro customers with valid license key can submit the ticket.

*** All issues of the WP Accessibility Helper free version must be published on the official WordPress support forum -> HERE

If we can’t reproduce the bug, we can’t fix the bug.

When you report a bug to us, here’s what happens:

  1. We read the bug report
  2. One of us tries to reproduce the bug
  3. If we can reproduce it, we investigate what’s broken and fix it.
  4. But if we can’t reproduce the bug…

Often bug reports don’t include enough information. This means we have to go back and ask for details so we can investigate. If you want to increase the odds we fix an issue, and fix it fast, help us out.

A great bug report includes the following 10 rules:

  1. What were you trying to do?
  2. What did you click on or do last?
  3. What happened / what did you see?
  4. Your website URL
  5. What version of WordPress?
  6. What hosting provider? (And if you know, what version of PHP do they use?)
  7. What browser are you using?
  8. Console log with error (if you have a JS issue) or debug.log (in case you have a PHP error)
  9. Screenshots
  10. Cache plugin (name and version) if you have it installed on your website

You don’t need to be verbose. A sentence for each is often just fine.  And bug reports that show screenshots for #9 are incredibly useful, as we can see exactly what you saw.

We work hard to have you deal with as few issues as possible. If you want to improve the odds we can fix your issue fast, please take an extra minute to write a bug report that’s easier for us to use.

Thanks.

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Statistics


All Time:
  • Open tickets: 5
  • Closed tickets: 163

WAH Team support response time: 72 hrs

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